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Retail POS · 04
Customers who come back.
Loyalty, campaigns and an online storefront - built on the purchase data your counter already collects.
Functionality
What the engagement suite does
Customer profiles, built at checkout
A phone number at billing is all it takes - profiles and purchase history build themselves from transactions, with zero extra data entry.
Loyalty points & rewards
Customers earn points on every bill and redeem them at checkout - alongside a customer wallet and khata (credit ledger) for the regulars who run a tab.
SMS & WhatsApp campaigns
Send offers, festival promotions and new-arrival announcements over SMS and WhatsApp - from the same system that knows what each customer buys.
Segments from purchase data
Target top spenders, win back lapsed customers or reach buyers of a specific category - segments come from real transactions, not guesswork.
Your store, online
Put your catalogue online as a storefront so customers can order from home - orders flow back into the same POS and inventory. Restaurants can plug into Urban Piper for aggregated online ordering.
E-receipts as a touchpoint
Digital receipts reach the customer’s phone - a direct, repeatable channel to your regulars.
An offers engine underneath
BOGO, pack offers, free-item offers, SKU-level discounts and invoice-level promotions - configured once, applied automatically at billing.
Outcomes
What changes for the business
Regulars become measurable
You stop guessing who your best customers are - the data names them.
Know your top 100.Festivals get a head start
A Diwali or weekend offer reaches every relevant customer in minutes, not days of manual messaging.
Campaigns in minutes.Lapsed customers come back
Win-back messages target people who actually stopped coming - with offers on what they used to buy.
Revenue you already earned once.You sell beyond the counter
The online storefront turns your existing catalogue into a second sales channel without new systems to learn.
Open 24/7.Questions, answered.
How does the loyalty programme work?
Customers earn points on every bill, tied to their phone number, and redeem them at checkout. It runs on the same POS - no separate app or hardware needed.
Which channels can I send campaigns on?
SMS and WhatsApp. Campaigns go to segments built from actual purchase history - top spenders, lapsed customers or category buyers.
Do I have to build the customer database myself?
No. Profiles build automatically from billing - a phone number at checkout is enough, and purchase history accumulates with every visit.
Can my shop sell online through NukkadShops?
Yes. Your catalogue can be set up as an online storefront, and orders flow back into the same POS and inventory. Restaurants can also integrate with Urban Piper for online order aggregation.
Do I need extra hardware for loyalty or campaigns?
No. The entire engagement suite runs on the same NukkadShops POS your counter already uses.
Can I run offers for specific customers only?
Yes. Segments let you target exactly who an offer is for - big spenders, first-timers or customers you haven’t seen in a while.
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