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Case study · Airports
The POS behind India's fourth-largest Airport.
NukkadShops is the exclusive POS partner at Hyderabad's Rajiv Gandhi International Airport - lounges, duty free, F&B, speciality retail, cab and parking counters on one platform, serving 30 million+ passengers a year.
The challenge
A city's worth of retail, inside one terminal.
Dozens of brands, no common rail
From bakeries to duty free to parking, each outlet ran its own billing - the Airport's commercial team stitched the picture together by hand.
International counters, international rules
Duty free needs multi-currency billing and passport capture - at counters where a flight bank can flood the queue in minutes.
Reconciliation by spreadsheet
Concession revenue depends on reported sales - collecting and reconciling reports from every outlet meant weeks of manual work each month.
Leakage invisible at scale
With sales scattered across systems, unreported transactions and reconciliation gaps had nowhere to show up.
What we deployed
Every counter, on the same platform.
Unified billing & payments
Lounges, retail, F&B, electronics, pharmacies, cab and parking counters and duty free - 290 POS units billing on one rail.
One view of every transaction.Duty-free grade compliance
Multiple currencies and passport scanning inside the billing flow itself - the queue keeps moving while compliance happens.
Compliant at counter speed.Concessionaire ERP integrations
Each brand's sales flow into its own ERP while the Airport keeps the master view - one set of numbers for everyone.
One truth for Airport and brands.Leakage control & analytics
Item-wise sales, outlet-wise dashboards, operations reporting and revenue-leakage checks for the commercial team.
Nothing slips between counters."Every lounge, duty-free floor and F&B counter bills on one platform - every transaction on one rail, with zero revenue leakage."
On the floor
A bar, a bakery, a baklava counter - one platform.
Beyond the counter
Kiosks and the passenger app, same rails.
The Airport's passenger app
Commerce, loyalty and unified payments in the Airport's own app - built on NukkadShops rails.
Self-operated kiosks
Passengers order and pay at self-operated kiosks, powered by the same platform behind the manned counters.
One inventory, every channel
Counters, kiosks and the app draw on the same inventory and pricing - what's live at the counter is live everywhere.
Questions, answered.
What does NukkadShops cover at Hyderabad Airport?
NukkadShops is the exclusive POS partner at Hyderabad Airport - covering lounges, retail outlets, F&B outlets, speciality retail such as electronics and pharmacies, cab and parking counters, and duty-free outlets, with 290 POS units deployed.
How does the platform handle duty-free and multi-currency billing?
Duty-free counters bill in multiple currencies with passport scanning built into the same POS flow - compliance runs at counter speed, without a separate system.
How do brands with their own ERPs fit in?
Concessionaire ERP integrations carry each outlet's sales into the brand's own system, while the Airport's commercial team keeps a unified view of every transaction.
How does the Airport keep revenue leakage at zero?
Every transaction - across lounges, duty free, F&B and speciality retail - flows through one platform, so item-wise sales, outlet-wise dashboards and continuous reconciliation leave nothing unreported. Revenue leakage is zero.
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