We are seeking a dynamic and proactive Field Support Executive to join our team. The ideal candidate should possess a passion for technology and customer service, with a focus on delivering exceptional support in on-site Point-of-Sale (POS) installations and software implementations.
Job Location:Delhi, Hyderabad, Bangalore & Mumbai
Internship duration:6months. Will be converted to full time based on performance.(99% conversion rate)
Stipend:18K
Role & Responsibilities
Conduct on-site POS installations with precision and efficiency, ensuring adherence to installation standards and protocols
Proficiently install and configure relevant product software (APK) on deployed hardware, ensuring seamless functionality.
Provide comprehensive training sessions to clients and their staff on the usage and maintenance of installed products, ensuring maximum utilization and satisfaction.
Perform basic on-site troubleshooting and issue resolution for our product range, addressing customer concerns promptly and effectively.
Achieve daily targets for hardware installations, ensuring timely completion and quality assurance.
Responsibly handle and resolve customer queries on-site and via phone or email, maintaining a high level of customer satisfaction.
Generate daily reports on installation progress, training activities, and service query resolutions using email, phone, and CRM tools.
Attend all scheduled classroom and online training sessions on new product features and developments organized by the organization.
Collaborate with the team to achieve organizational goals related to Net Promoter Score (NPS) and Customer Satisfaction (C-SAT).
Desired Skills
Positive attitude and good communication skills
Ability to work under pressure and self motivated
Flexibility to respond to a range of different work situations
Commitment to delivering a high level of customer service
Key Skills
Teamwork and Goal Orientation
Training and Communication
Time Management and Efficiency
Client Relationship Management
Technical Proficiency in Troubleshooting and Diagnostics
